Global Development Consulting. INC.

OFFSHORING WORKSHOPS

OFFSHORING MANAGEMENT: ACHIEVING SUCCESS DESPITE CHALLENGES

	Offshoring Workshop On Demand
	Any time, Anywhere

	Do you want to improve offshore productivity?
	Do you want to spend less time fire fighting and more time managing (your offshore teams)?
	Do you want to improve your ability to meet deadlines, quality goals, customer sat and other metrics (when using offshore teams)?

Learn how to do all this and more….

Who will benefit?
Managers, Project Managers (Engineering, QA, IT, Support, BPO)) in U.S. Europe and other countries responsible for offshore teams

Engineering, QA. IT, Support and BPO staff members in the U.S. and other countries interacting with teams in offshore locations like India

Your learning package includes:

	Access to Podcast: Provides proven practical insights and advice on overcoming challenges; laced with exercises and case studies; designed,
developed and personally delivered by internationally recognized consultant, author and trainer M. M. Sathyanarayan

A copy of the authoritative book on offshoring best practices – Offshore Development and Technical Support –Proven Strategies and Tactics for Offshoring Success by the presenter of the Podcast M. M. Sathyanarayan

Q & A Session

With M. M. Sathyanarayan

If you are responsible for delivering results using offshore teams, you encounter many challenges.

You wish to improve offshore productivity; if you do not, business value of offshoring will disappear. Turnover rate is high – just when you think you have trained your offshore team, key members move on; your training cycle begins all over again. You stay up late or get up early for telecons and video conferences and wonder how long you can go on with this life style. You walk away from these telecons thinking that you have reached consensus and commitment since the staff at the other end of the conversation said “yes”; but, you find out later that it was not the case after all. A “yes” did not really mean a “yes”. Decisions get delayed due to email turnaround times going back and forth on clarifications.

How do you address these and other challenges?

Based on research spanning over a decade and lessons learned during a range of implementations, these workshops will provide you the tools to address challenges and achieve offshoring success. Developed and personally presented by internationally recognized pioneer, expert, author and consultant in offshoring, M. M. "Sath" Sathyanarayan, President, Global Development Consulting, Inc., this on-demand workshop will guide you safely, step by practical step, through the sometimes mysterious waters of offshoring.

What you will learn

The course will begin with an introduction where we present results of our studies that identify challenges in offshoring. You may be able to identify with some of them. We will follow this with our a step-by-step methodology to address these challenges; we have developed and refined the methodology over the years.

Next, we'll explore how to make your offshore staff feel like they're part of a single, networked team. We'll use case studies to make the point. We'll use a similar approach with other success factors – culture, communications, visibility and control. I'll offer advice about best practices, but I feel strongly that management skills and methods are highly individual. So my role is to help you discover ideas and tactics that you are most comfortable with. Finally, we will provide the framework to develop your personal action plan to address a situation in your own environment based on what you have learnt in this course.

What if you have questions?

You will be invited to Q&A webinar specifically designed to address the needs of attendees of this workshop. You will be able to interact with the course developer and ask any offshoring related questions.

What previous attendees have said

"Have seldom seen such a relevant, easy to understand and comprehensive course tailored to enable success in this globalization era, especially for managers or anyone new to offshoring."

"Refreshing and insightful. The case studies were absolutely on the mark. An absolute must for any member of your offshoring or executive team, they'll hear it from the voice of experience."

"Informative, helpful perspective, particularly about cultural aspects."

"Sath was very familiar with the challenges of offshoring. His insights and things to think about were very valuable"

"Beneficial to any global organization regardless of work type. The exercises reinforced and promoted involvement on the topic. I learned that communication is a hurdle that can be overcome when you better understand the audience."

"Informative. Good team sharing experience. Found it interesting to hear what other people's issues are and how they are handling them. I enjoyed the day--you kept me engaged!"

"Applicable, real world discussions. Case studies and exercises were excellent."

"Helped me understand what is important to our offshore counterparts in the work environment. I learned about their reluctance to give bad news, and employee retention guidelines"

"Action planning was helpful along with practical insights of the facilitator."