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Offshore Development & Technical Support: Proven Strategies And Tactics For Success

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M. M. "Sath" Sathyanarayan
President and Principal Consultant
Global Development Consulting, Inc.

Sath’s experience of over 25 years in the high tech industry includes 15 years in offshoring -- initially as a Fortune 500 corporation executive leading offshoring, then as startup CEO utilizing offshore resources, now as author and consultant in offshoring. He is well connected in the Indian IT industry and travels frequently to stay abreast of changes.

Using offshoring, he increased earnings per share (EPS) by 10% and reduced time to market at a large computer company. He helped improve productivity of offshore operations by 10% at a Fortune 1000 company by improving offshore processes. He has helped choose right vendors from a list of 100s and negotiate win-win contracts that has enabled his clients achieve savings in the millions. He has advised clients on the right business models, which has increased operational efficiencies and time to market.

 

He is well versed in establishing the right offshoring strategies and overseeing their execution, assessing and improving the true business value of offshoring, offshore business models, auditing and improving offshore operations, establishing and maintaining strong processes between domestic and offshore activities, offshore governance, vendor identification and evaluation.

Prior to GDC, he held executive and management positions at HP/Tandem Computers – an organization with $2 billion in revenues. There, he pioneered the concept of leveraging offshore resources for strategic advantage. He established and led a worldwide organization of development and technical support personnel working on mission critical applications. This organization improved cost structure, time-to-market and earnings per share. This initiative succeeded despite many challenges. Processes and organization developed under his leadership are still successfully at work after 10 years and two acquisitions. Subsequent to HP/Tandem, he was founder and CEO of 24by7 Corporation, a professional services firm, which leveraged offshore resources. In addition to his roles in offshoring, he has provided leadership to product development, support and IT organizations.

Based on his extensive experience and industry research Sath has authored a book “Offshore Development & Technical Support – Proven Strategies and Tactics for Success”, a practical guide to successfully launch and manage offshore initiatives. In addition to this book, he has published several articles on offshoring. Sath is widely quoted in the press -- InfoWorld, CIO, Software Business, Workforce and Economic Times (India) to name a few.

Sath is a graduate of Virginia Polytechnic and State University. He holds M.S. in Engineering and MBA degrees.

 
     
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